HSH Northants ltd RETURNS POLICY

We hope you enjoy the purchase you make from hsh northants ltd. However, if you wish to return an item, you may do so in accordance with you statutory rights or in accordance with this returns policy.

How to Return an Item

As an alternative to the return options provided by our statutory rights, customers may return items from HSH northants ltd under this return policy in accordance with the following terms

1. Returns made under this return policy must be made within 14 days of purchase.
2. Items to be returned must:
   a. damaged
   b. non satisfactory quality
   c. Faulty
3. To start the returns process you should email us at sales@hsh-furniture-northants.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g an order number) and details of the item(s) you want to return

Entitlement to a Refund

When a return is made following the requirements and proceedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s).

Taking into account any discounts that were applied at the time of the purchase

Processing Returns

Once we have received an item you wish to return:

1. We will check the item you have returned within, wherever possible 2-3days
2. If we confirm that item and your returns procedure comply with the requirements set out in this returns policy:
   a. We will let you know that your return has been received and accepted
   b. You will receive a refund via your original payment method, usually with in 7 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be.
3. If the item returned or your returns procedure doe not comply with the requirements set out in the Returns Policy:
   a. We will let you know why your return had not been accepted
   b. We may offer a reduced (e.g. if an item is returned damaged)
   c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary)

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour) you should return the purchased item as usual (i.e. as set out above) and during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then:

1. If the required exchange is possible, we will the new item once the item returned has been received
2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option

A customer has a statutory right to a refund in certain circumstances. For example, you my have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights)

Exactly which rights apply to your situation will depend on the circumstances of the purchase. For example, whether you purchased as a consumer or a business: whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase.

1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process.
2. You can contact us on sales@hsh-furniture-northants.co.uk to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to you purchase, or to request more information about your rights.